Hi @rayoacadeymy –
Thanks for the details and the screenshots — a certificate that opens showing only the background template with no name, course, or date almost always comes down to the template’s text positions or placeholders, rather than anything wrong with the course itself. Here’s how to check:
1. Confirm each text section has a position set
Go to Certificate Templates → (your template). For each section — Heading, Course, Message, Completion Date, and Place — there should be a “Set Position” box drawn on the certificate image. Any section without a position won’t be printed. If one is missing, click Set Position and drag a box onto the image where you want that text to appear, then update the template.
2. Check that the placeholder tags are still in the text fields
The text fields use placeholders to pull in the student’s details:
- {{learner}} — student name
- {{course_title}} — course name
- {{completion_date}} — completion date
- {{course_place}} — site name
If any of these were deleted from the fields, that line will render empty. Re-add the ones you need.
3. Check your site’s Date Format
Go to Settings → General and make sure the Date Format is not blank. A blank date format can stop the completion date (and sometimes the rest of the text) from rendering. Pick one of the preset formats (or ent.
4. Reset to the default template to test
If it’s still blank, go to Sensei LMS → Tools and run “Create default example certificate template”. This restores a fully-configured example template with all positions and placeholders in place, so you can confirm certificates render correctly, then adjust from there. (Note: this reassigns the example template to all courses.)
Could you give those a try and let me know how the certificate looks afterward? If it’s still blank, a screenshot of your template’s editing screen (showing the Set Position boxes) would help me narrow it down.
