Shipping options don’t work

  • fullcolor

    (@fullcolor)


    1 week ago

    Hi,

    I have 2 problems with my shipping settings.

    1 Hide shipping costs until adress is entered
    This doesn’t work, it shows the shippingcosts in my shopping card (which I don’t want to).
    See image >> https://snipboard.io/yhMDl4.jpg

    2 Local pickup enable
    This doesn’t work either.
    See image >> https://snipboard.io/2fbwvg.jpg

    What am I doing wrong?

    I’m (still) builing a webshop with Woocommerce Storefront, on a Apple Mac with Firefox.
    The webshop is online, but behind an under-construction plugin.
    My plugins are up-to-date and I cleared the Object Cache several times.

    With kind regards,
    Bianca

Viewing 3 replies - 1 through 3 (of 3 total)
  • shahzeen(woo-hc)

    (@shahzeenfarooq)

    6 days, 13 hours ago

    Hi @fullcolor!

    Thank you for providing details about the issues you’re experiencing.

    From your description, both concerns appear to be related to WooCommerce shipping settings rather than the Storefront theme itself. In the Storefront support forum, we can only provide support for issues directly related to the Storefront theme.

    Could you please create a new topic in the WooCommerce support forum instead?

    WooCommerce Support Forum

    When creating your topic, please include the following information to help the WooCommerce support team investigate:

    1. Your System Status Report, which can be found under WooCommerce → Status.
      Please paste the report into either:Then share the generated link in your support request.
    2. A screenshot of the shipping methods and rates configured under:
      WooCommerce → Settings → Shipping → Shipping ZonesYou can upload screenshots using:
      Snipboard

    Once you have shared those details in the WooCommerce forum topic, we will be happy to take a closer look and help investigate why the shipping costs are being displayed before an address is entered and why the Local Pickup option is not appearing as expected.

    Thread Starter fullcolor

    (@fullcolor)

    6 days, 9 hours ago

    I created a new topic in the WooCommerce support forum.

    Kind regards,

    Bianca

    shahzeen(woo-hc)

    (@shahzeenfarooq)

    6 days, 8 hours ago

    Hi @fullcolor!

    Thank you for creating a new topic in the WooCommerce support forum.

    I have already replied to you on that thread. Let’s continue the troubleshooting there so that all the information and updates remain in one place and are easier to track.

    I look forward to your reply on the WooCommerce forum topic.

Viewing 3 replies - 1 through 3 (of 3 total)

You must be logged in to reply to this topic.