woocommerce order duplicates

  • ankitgoyal130

    (@ankitgoyal130)


    2 days, 1 hour ago

    I am facing issue that sometimes order is duplicating – i mean user makes order but many times they get this on order but order comes in backend and second issue is when i sent invoice to xero that invoice not going.

    there was an error processing your order. please check for any charges in your payment method and review order history.

    Version 1.9.56 ATUM Inventory Management for WooCommerce
    ATUM Export PRO Version 1.7.1
    ATUM Multi-Inventory Version 1.9.14
    WooCommerce Version 10.9.4

    eway payment plugin – Version 5.3.0 – using for australia
    WooCommerce Stripe Gateway 10.8.4 – using for ROW

    this happens with some orders not all.

    and all are latest versions

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    2 days ago

    Hi @ankitgoyal130!

    Before we begin troubleshooting, could you please confirm which payment gateway was used for the orders that were created as duplicates?

    I can see that you have also created a ticket on the WooCommerce Stripe Gateway support forum. If the duplicate orders were created when customers paid using the Stripe Gateway, let’s continue troubleshooting this issue in your Stripe support thread so we can keep all the relevant information in one place and avoid duplicate investigations.

    This will help us determine whether the issue is related to the Stripe Gateway or another payment method.

Viewing 1 replies (of 1 total)

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