Thank you for reporting this, and I’m sorry for the inconvenience.
I was able to reproduce the issue, so it does appear to be a bug. Our team is looking into it now, and we’ll work on getting it resolved as soon as possible.
I’ll keep you updated as soon as we have a fix or have more information to share.
Hi again, @ldekay,
One thing worth checking – are the subscribers in your Trash also WooCommerce customers or WordPress users?
If that is the case, MailPoet intentionally does not permanently delete subscribers who are connected to a WordPress or WooCommerce account, because these records are linked to orders, logins, and other site data. Therefore, when you click Empty Trash, any linked subscribers will remain.
If these subscribers are already Unsubscribed, they should already be excluded from the total subscriber count. You can use the Recalculate action to make sure the count is updated.
Regarding the Trash listing, we will update the UI to make it clearer that WooCommerce customers and WordPress users cannot be permanently deleted.
Thread Starter
ldekay
(@ldekay)
No, they are not all customers or users. I’ve already checked that out. Before our next newsletter in October I plan to delete all the subscribers and then reload only our then current members and complimentary guests. We should have less than 500 subscribers in total but somehow that number has crept up to over 900, which is about to push us up into the next plan, even though we shouldn’t need that.
Please fix the problem that you’ve confirmed.
I apologize for the confusion with my initial reply. I initially wrote that I had reproduced the issue, but after looking into it further, I realized that what I was seeing was actually the case described in my follow-up reply – the subscribers in the Trash were all WooCommerce customers, so the Empty Trash action skipped deleting them, which is the expected behavior.
Other than that, I couldn’t find any issues with the Empty Trash button. When triggered on standard subscribers, they were permanently deleted as expected.
Since I haven’t been able to reproduce the problem, it’s possible there’s an issue specific to your site’s setup that we’ll need to investigate further. As you’re a MailPoet customer, could you please open a support ticket through our support system so we can continue troubleshooting there?
https://www.mailpoet.com/support/premium/
In the meantime, as a workaround, you could try changing the status of the subscribers you’re trying to delete to Unsubscribed. Unsubscribed subscribers are not counted toward your subscriber limit, so this should help reduce the total count.
