Plugin Not Working or Throwing an Error? Please Try These Steps First

If you’re experiencing an issue with the plugin, don’t worry—most problems can be identified quickly by following the steps below.

1. Test with a Default WordPress Theme

Temporarily switch to a default WordPress theme such as Twenty Twenty-Six.

If the plugin works correctly with a default theme, the issue is likely caused by a theme conflict rather than the plugin itself.

2. Check for Plugin Conflicts

Temporarily deactivate all plugins except this one.

If the issue disappears, reactivate the other plugins one at a time until the problem returns. This will help identify the conflicting plugin.

3. Disable JavaScript Optimization

This plugin relies heavily on AJAX and JavaScript.

Some optimization plugins combine, defer, delay, minify, or otherwise modify JavaScript, which can prevent AJAX requests from working correctly.

Temporarily disable features such as:

• Delay JavaScript
• Defer JavaScript
• JavaScript minification/combination
• Lazy loading of JavaScript
• HTML optimization that modifies scripts

If disabling these features resolves the issue, exclude the plugin’s scripts from optimization.

4. Check Browser Console for Errors

Open your browser’s Developer Tools (F12) and check the Console tab for JavaScript errors.

Also check the Network tab to see whether AJAX requests are failing or being blocked.

5. Make Sure AJAX Isn’t Being Blocked

Some security plugins, firewalls, hosting providers, or server rules can block admin-ajax.php requests.

Please verify that AJAX requests are completing successfully and are not returning 403, 404, or 500 errors.

Still Need Help?

Please create a new support topic describing the issue you’re experiencing, and I’ll reply as soon as possible. If possible, include the steps to reproduce the problem along with any error messages or screenshots.