Api problems

  • Resolved steff66

    (@steff66)


    1 month ago

    Hello,

    I would like to use the EventPrime REST API to transfer events to a subdomain (from my main WordPress site to a subsite). Unfortunately, I’m running into a problem.

    The get_access_token endpoint (/wp-json/eventprime/v1/integration?action=get_access_token) has consistently been returning {"status":"error","message":"Invalid credentials."} (HTTP 401) — with multiple different Administrator accounts, whose passwords are verifiably correct (they work fine on the normal wp-login). The API was working correctly before this. All WordPress-side login-protection plugins (Captcha, Hide-Login, Login-Limiter) have been disabled for testing, without any change in behavior. EventPrime version: 4.3.4.3. Site URL: seiffen.de.

    Could you please check whether there is any internal rate-limiting or lockout mechanism on the get_access_token endpoint that might be blocking these requests, and if so, how it can be reset?

    Thank you very much for your help.

    Best regards,
    Steffen

Viewing 1 replies (of 1 total)
  • Plugin Support epsupport1

    (@epsupport1)

    1 month ago

    Hi @steff66,

    Thank you for reaching out.

    To generate an API access token successfully, please verify the following requirements on your end:

    • Permalinks: In your WordPress dashboard, go to Settings → Permalinks and ensure the permalink structure is set to Post name. The WordPress REST API may not function correctly if the permalink setting is Plain.
    • HTTPS: Please confirm that your website is secured with a valid SSL certificate and is accessible over HTTPS.
    • Enable API: Navigate to EventPrime → Settings → API / Webhooks and make sure the Enable API option is turned on.
    • Application Password: When generating the access token, please use a WordPress Application Password rather than your regular WordPress account password.

    Based on the information you’ve shared, the authentication credentials appear to be the likely source of the issue.
    Please verify the above and let us know the results.

Viewing 1 replies (of 1 total)

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