• Resolved martynhall

    (@martynhall)


    I have recently moved over from the CodeCanyon plugin to the new Vanquish Premium version with a lifetime license. However, when I activate the plugin, it breaks the product pages it is associated with. When I troubleshoot and deactivate the Vanquish plugin, all is well, but I need my customers to be able to upload files for their purchase. I have been struggling with this since Friday 10th, and I really need to fix it when we open on Monday 13th July.
    WordPress version 7.0.1
    Active theme: Storefront (version 4.6.2)
    Current plugin: Vanquish Upload Files for WooCommerce Premium (version 1.0.12)
    PHP version 8.3.32

    • This topic was modified 1 week, 3 days ago by martynhall. Reason: Added version information

    The page I need help with: [log in to see the link]

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  • Plugin Support Dom

    (@supportvanquishplugins)

    Hi,
    Thanks for reaching out, and sorry for the trouble — I understand the timing is tight with your Monday opening, so let’s get this sorted quickly.

    The good news: since the pages work again as soon as you deactivate the plugin, this is almost certainly a single, identifiable error (a PHP conflict or a fatal on the product page). A debug log will usually let me pinpoint it straight away.

    Could you enable logging and send me what it records? Here’s how:

    1. Edit your site’s wp-config.php file (in the WordPress root folder). Just above the line that says /* That's all, stop editing! Happy publishing. */, add these three lines:define( 'WP_DEBUG', true );define( 'WP_DEBUG_LOG', true );define( 'WP_DEBUG_DISPLAY', false );(WP_DEBUG_DISPLAY is set to false on purpose, so your visitors won’t see any error messages while the shop is live.)
    2. With the Vanquish plugin active, open one of the product pages that breaks. This makes WordPress record the error.
    3. Open the file wp-content/debug.log and copy me its contents (or just the last section, from the moment you loaded the page).

    If the debug log shows nothing related to the plugin, the issue may be in the browser instead. In that case, please also open the broken product page, press F12 to open the browser console, and copy me any errors shown in red under the “Console” tab.

    You can reply here or — if it’s easier to attach the log file — open a ticket here and attach it directly: https://vanquishplugins.com/support/

    Once you’ve turned debugging on and captured the log, feel free to set those three lines back to false (or remove them).

    Plugin Support Dom

    (@supportvanquishplugins)

    Hi,
    Please try updating the plugin to the latest 10.0.13. I was working for a fix for another user and maybe that fix works also for your case.

    Please give it a try and let me know, Thank you!

    • This reply was modified 1 week, 2 days ago by Dom.
    Plugin Support Dom

    (@supportvanquishplugins)

    Fixed

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