Mobile Navigation does not display assigned menu (Header Builder / Customizer)

  • emine1903

    (@emine1903)


    3 weeks, 6 days ago

    Hello Kadence team,

    I have spent many hours trying to solve this issue and have searched through your documentation and support forum, but I haven’t found a solution. My setup

    • WordPress latest version
    • Kadence Theme latest version
    • Kadence Blocks latest version
    • Header built with the Kadence Header Builder (Customizer)

    The issue

    My desktop menu works perfectly.

    However, the mobile menu does not.

    Inside:

    Customizer → Header → Mobile Navigation

    I can select my menu correctly.

    Inside:

    Appearance → Menus

    the same menu is assigned to:

    • Primary
    • Secondary
    • Mobile
    • Footer

    Everything appears to be configured correctly. What happens

    The hamburger icon is visible on mobile.

    But when I tap it:

    • my assigned navigation menu is not displayed correctly.
    • Sometimes only the logo and hamburger icon remain visible.
    • The assigned menu is clearly selected, but it is not rendered correctly inside the Off Canvas Mobile Navigation.

    What I have already checked

    I have already verified:

    ✓ Mobile menu assigned under Appearance → Menus

    ✓ Same menu selected inside Header → Mobile Navigation

    ✓ Off Canvas Mobile Navigation exists inside Header Builder

    ✓ Cache cleared

    ✓ Sticky Header disabled

    ✓ Transparent Header disabled

    ✓ Mobile menu assigned to all available menu locations

    ✓ Latest versions of WordPress, Kadence Theme and Kadence Blocks My question

    Is there any known issue that can prevent the Mobile Navigation from displaying the selected menu even though all assignments are correct?

    Could another Header Builder setting or a conflict cause this behavior?

    If needed, I can provide administrator access or a temporary login.

    Thank you very much.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support ArchitaB

    (@architabasandrai20)

    3 weeks, 2 days ago

    Hi @emine1903

    Thank you for your patience, and apologies for the delay in getting back to you.

    I checked your website on my mobile device, and the mobile navigation is displaying correctly on my end.

    Could you please share a screenshot or a short screen recording of the issue you’re experiencing? This will help me understand exactly what you’re seeing.

    Alternatively, if you’ve already resolved the issue since opening this topic, please let me know so I can update the topic accordingly.

    I look forward to your update.

    Thank you!

    Regards,
    Archita

Viewing 1 replies (of 1 total)

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