6.9.7 issue

  • nimonogi

    (@nimonogi)


    6 days, 4 hours ago

    after updating to 6.9.7 the reviews aren’t showing neither on front or backend.

    • This topic was modified 6 days, 4 hours ago by nimonogi.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Daniel K.

    (@richplugins)

    6 days, 4 hours ago

    Hi @nimonogi,

    Thank you for reporting this.

    We found that this issue can happen on some existing installations after updating to version 6.9.7 because of a database collation mismatch between the existing reviews table and the new review text table added in this release.

    We are preparing an automatic plugin-side fix for the next update.

    As a temporary fix, please make a database backup first, then run this SQL query:

    ALTER TABLE wp_grp_google_review_text
MODIFY review_id VARCHAR(80)
CHARACTER SET utf8mb4
COLLATE utf8mb4_unicode_ci
NOT NULL;

    If your WordPress database prefix is not wp_, please replace wp_grp_google_review_text with your actual table name.

    After running this query, please clear any site/plugin cache and check the reviews again on the front-end and back-end.

    Sorry for the inconvenience, and thank you for your patience.

    Crescendo

    (@crescendoweb)

    1 day, 17 hours ago

    Hi @richplugins,

    issue is still present on version 6.9.8. Version 6.9.6 is the last working.

    Plugin Author Daniel K.

    (@richplugins)

    7 hours, 28 minutes ago

    HI @crescendoweb,

    Thank you for your answer.

    Could you please update to the recent version 6.9.8 and send debug information?

    Please use ‘Pastebin‘ service for show debug info here or send it to our support email.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

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