Greyed out

Hi Ian,

Thanks for the update.

I’ve had a look at your checkout page, and it’s currently using the legacy (classic) WooCommerce checkout. The latest versions of the Monek Checkout plugin (v4.1.x) support WooCommerce Blocks Checkout only, so they won’t work with the legacy checkout.

To use the latest version of the plugin, you’ll need to migrate your checkout page to use WooCommerce Blocks.

If you’re unable to switch to WooCommerce Blocks at the moment, you’ll need to remain on v4.0.5 until you’re able to migrate your checkout.

I’ve attached our plugin documentation, which explains the setup process. Monek docs

Kind regards,

Monek team

Hi,

Thanks for confirming.

When I checked your website, the checkout page was still using the legacy WooCommerce checkout. The WooCommerce Checkout block doesn’t appear to be enabled on that page.

Could you let me know exactly what changes you made when you switched to Blocks? For example:

• Did you replace the checkout page with the WooCommerce Checkout block?
• Or did you simply enable WooCommerce blocks in the plugin settings?

As a test, I’d recommend creating a new checkout page (checkout-2) and building it using the WooCommerce Checkout block. The Monek payment method should then appear and work on that page. Once confirmed, you can replace your current checkout page with this new block-based version.

Thanks,

Monek

Hi Ian,

Thanks for the update.

Unfortunately, the latest versions of the Monek Checkout plugin (v4.1.x and above) support WooCommerce Blocks Checkout only and are not compatible with the legacy checkout.

For the time being, you’ll need to remain on v4.0.5, as this is the latest version that supports the legacy checkout. Once you’re able to migrate your site to WooCommerce Blocks Checkout, you’ll be able to upgrade to the latest version of the Monek plugin. Please make sure to disable the auto-update feature for the plugin to prevent it from being upgraded to a newer version.

regards,

Monek

Hi Ian,

Great to hear you managed to get Woo Blocks checkout working and update the plugin successfully.

Regarding Google Pay, this is something we are planning to support in a future release of the Monek Checkout plugin. At the moment, the Express Checkout section only supports Apple Pay.

We’ll share updates as soon as Google Pay becomes available.

Thanks,

Monek

Hi,

Thanks for taking the time to test this and for providing feedback.

The issue where the WooCommerce thank you page, and order details show PayPal instead of the actual payment method is a known issue. This happens because WooCommerce isn’t updating the payment method correctly for Express Checkout payments. We’ll be addressing this in an upcoming plugin update by explicitly setting the correct payment method during the checkout flow.

Regarding the Monek Portal, transactions made using Apple Pay are currently displayed as Card Payment. At the moment, the portal doesn’t distinguish between standard card payments and Apple Pay transactions. Improving the visibility of the actual payment method is on our roadmap, and we plan to address this in a future update.

I appreciate you highlighting these issues. We did test the plugin prior to release, but your feedback has helped identify areas where the integration with WooCommerce can be improved, and we’ll be working to resolve them as quickly as possible.

Kind reagards,

Monek

Hi Ian,

Regarding the customer name, this is expected behaviour with Apple Pay. Apple Pay doesn’t reliably expose the cardholder’s name, and therefore the portal can’t display information it doesn’t receive. As a result, these transactions currently appear as “No Name”.

On a positive note, we’ve just deployed a new version of the plugin, and it should be available on WordPress.org shortly. This update fixes the issue where Express Checkout payments were showing the wrong payment method on the WooCommerce thank you page, order confirmation emails, and in the WooCommerce admin order details.

Best regards,

Monek