Expiration Emails Incorrectly Sent

  • mbrunelly

    (@mbrunelly)


    1 week, 1 day ago

    I am testing out this plugin (the free version) to hopefully use on a site. I have created a subscription that renews daily, and test payments are sent using the Stripe payment processor. Everything seems to be working fine, except every day I receive expiration notices at the same time that I also receive confirmation emails that my membership has been renewed. This seems to be some sort of timing issue. Is there a setting I need to change so that renewals happen before the expiration?

Viewing 1 replies (of 1 total)
  • Plugin Support zannatunnime2018

    (@zannatunnime2018)

    1 week ago

    Hi,
    Thank you for reporting this issue. There isn’t a setting to control this behavior. It appears to be an issue on our end, and we’ll investigate it and work on a fix as soon as possible.
    Once again, thank you for bringing this to our attention.

Viewing 1 replies (of 1 total)

You must be logged in to reply to this topic.