Header builder missing in customizer

Hi @hugoroger,

Thanks for contacting us.

Please navigate to Sydney > Theme Dashboard and click ‘Customize‘ under Header Options. It will redirect you to the Customizer > Header area. Here’s a screencast for your reference.

If you don’t see the header options, please share a screenshot of what you see so I can advise further.

Thanks.

Hi @hugoroger,

Thanks for the update. Unfortunately, the screenshots didn’t come through with your reply (looks like they got dropped on edit). Could you try re-uploading them, or paste a direct link if you’re hosting them elsewhere?

Once I can see them, I’ll take a look right away and advise accordingly.

Hi @hugoroger,

Thanks for the screenshots! Looking at your Customizer, it seems like your site is still using the original (v1) Header, which didn’t have a dedicated Header section in the Customizer. That’s why it’s not showing up.

To get full header customisation options, you’d need to upgrade to either v2 or the new Header & Footer Builder (v3).

If you’d prefer not to do that right now, and the changes you need are minor (e.g., adjusting colours, font size, padding), we can help you achieve them with some custom CSS under Appearance > Customize > Additional CSS.

Could you let us know:

1. What header changes were you actually trying to make?
2. Are you open to upgrading to the new Header & Footer Builder, or would you prefer the CSS route for now?

That’ll help us point you in the right direction!

Hey @hugoroger,

Thanks for the follow-up.

You can activate the new Header & Footer Builder (v3) by adding the following snippet to your theme’s functions.php file. After saving the file, you can remove the snippet, as it is meant to run only once.

// enable new header footer builder
$modules = get_option('sydney-modules');
$modules['hf-builder'] = true;
update_option('sydney-modules', $modules);

You can learn more about this builder in our guide here.

I hope this helps!