Server error 500 – elementor

  • Resolved stranger95

    (@stranger95)


    1 month, 1 week ago

    hello, I run an online shop woocommerce with elementor plugin, after recent update to new WordPress version I started having problems which haven’t occurred before.

    link: [ redundant link deleted ]

    when I try to enter my website it usually shows now blank white screen until I refresh it again, then everything most of the time seems to load normally. Apart of that since update I cannot edit anything by elementor, when I change something and press publish I’m getting server error 500, sometimes I don’t even see a button “edit with elementor” on admin top bar, after refreshing many times sometimes button appears but still gives server error 500.

    I noticed that after enabling Unlimited Elements for Elementor or Ultimate Addons for Elementor (UAE) i cannot use elementor to edit page as it shows error 500, after deactivating both of that plugins, everything works back again.

    I do not own backup of previous version of WordPress unfortunately.

    I appreciate help and maybe suggestion how to get more details about problem.

    thanks

    radek

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Contributor Adarsh Pawar

    (@axmusic)

    4 weeks, 1 day ago

    Hi @stranger95,

    Sorry for the delayed response.

    Based on your description, the issue appears to be related to your PHP memory limit. Please try increasing the PHP memory limit to 512 MB or higher and check whether the problem persists.

    This can happen if the available PHP memory is exhausted, PHP may terminate the process, which can result in a 500 Internal Server Error, a blank white screen, or Elementor failing to load properly.

    If increasing the PHP memory limit doesn’t resolve the issue, please let us know. We’ll be happy to investigate further.

    Thanks!

Viewing 1 replies (of 1 total)

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