Getting code 401

  • fooey

    (@fooey)


    1 week, 6 days ago

    We are getting this error sent to our slack notifications…

    Code: 401, Message: Unauthorized, Body: {“errors”:[{“message”:”Maximum credits exceeded”,”field”:null,”help”:null}]}

    I don’t see anything in the log for failed emails. When sending a test, it is sent successfully. We have seen this a few times over the past week. Anything that can be done here or do you know what is triggering this error in our slack notifications?

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support M Aqib Khan

    (@aqibkhan9)

    1 week, 6 days ago

    Hey @fooey

    Thanks for reaching out.

    Could you kindly inform me which email service provider you utilize for sending emails?

    Thread Starter fooey

    (@fooey)

    1 week, 6 days ago

    Certainly, It’s Brevo.

    Plugin Support M Aqib Khan

    (@aqibkhan9)

    1 week, 6 days ago

    Thanks for letting me know.

    The error is being returned directly by Brevo’s API and indicates that the account has reached its available sending quota/credits.

    Since you mentioned the issue is intermittent, it could be that:

    • The account is reaching its daily/monthly sending limits
    • Brevo is temporarily enforcing rate or quota restrictions

    Could you please check your Brevo dashboard and confirm:

    • Remaining email credits
    • Current sending quota
    • Whether any rate limits have been applied to the account
Viewing 3 replies - 1 through 3 (of 3 total)

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