VideoPress ERROR

  • lorenzo77

    (@lorenzo77)


    1 week, 2 days ago

    VideoPress ha problemi. Ho segnalato il problema a Jetpack ma non mi hanno nemmeno dato risposta. VideoPress non salva le configurazioni che inserisco ad ogni video, ne le impostazioni, titolo, flag ecc…. Ho fatto cancella cache ma nulla. Ho provato inoltre a sconnettere Jetpack, mi dice sconnesso, poi faccio aggiorna pagina ma in realtà non si scollega e resta connesso. Non funziona nulla.

    VideoPress is having problems. I reported the problem to Jetpack but they haven’t even responded. VideoPress doesn’t save the settings I add to each video, nor the settings, title, flags, etc. I cleared the cache but nothing. I also tried disconnecting Jetpack, it says disconnected, then I refresh the page but it doesn’t actually disconnect and stays connected. Nothing works.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Swish (a11n)

    (@swisha8c)

    5 days, 5 hours ago

    Hi @lorenzo77,

    It looks like an email from you may be getting addressed now. Can you confirm? If not, please email us again via this contact form.

    Thread Starter lorenzo77

    (@lorenzo77)

    5 days, 5 hours ago

    Hi,

    Thank you for your reply.

    Unfortunately, the issue is still not resolved. The plugin remains connected, but the settings are not being saved. Every time I change a setting and click save, it reverts back to the previous configuration.

    Could you please help me investigate this issue?

    Plugin Support Stef (a11n)

    (@erania-pinnera)

    4 days, 12 hours ago

    Hi @lorenzo77,

    Thanks for following up, although it sounds like the issue hasn’t been solved yet.

    If one of my colleague is actively working on your case, please do let us know, so we can connects all the dots, and focus on the emailing thread regarding your issue.

    If you’re not in touch with one of us via email, we’ll get if from there, instead.

    Hope that’s all clear! Let us know about that, thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

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