Review widget not showing

  • tricountybounce

    (@tricountybounce)


    3 days, 4 hours ago

    my reviews weren’t updating, so I tried to “recreate” the plug in and now I’m receiving an error that says “ I need to clear filters for reviews to display”

    can you help with this?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Laca

    (@lacadev)

    3 days, 1 hour ago

    Hi @tricountybounce

    Thank you for reporting this.

    We are currently experiencing an issue with the review fetching/synchronization process, which may cause connected Google locations to temporarily show no reviews even though reviews are available on Google.

    Our team is already working on fixing this as soon as possible. I’ll let you know here once the issue has been resolved.

    Sorry for the inconvenience, and thank you for your patience.

    Best,
    Laca from Trustindex

    Plugin Support Laca

    (@lacadev)

    2 days, 19 hours ago

    Hi @tricountybounce

    The issue has now been resolved on our side.

    Please try reconnecting your Google source in the plugin, and your reviews should start appearing again. If you still experience any issue, please let us know and we’ll be happy to check it further.

    Thank you for your patience, and sorry again for the inconvenience.

    Best,
    Laca from Trustindex

Viewing 2 replies - 1 through 2 (of 2 total)

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