Empty Email Body At Email Notifications

  • fizzler

    (@fizzler)


    2 weeks, 3 days ago

    Yesterday, I updated the plugin from version 3.12.20 to 3.12.26 and noticed that the email notifications for Worker / Admin) — which previously contained the information entered in the web form by customer, including the confirmation/cancel link—are no longer working. All emails are blank (see picture here). As a result, I’m not receiving any information in the email text; the text is simply blank which is very important for my workflow.

    P.S.: The standard email notification to the customer works, but the notifications to the employee (worker) and the admin do not.

    Does anybody has a solution or is that a known issue?

    Within the shared Gdrive links I attached the issue and current plugin config.

    Problem:
    https://drive.google.com/file/d/1xGXvhrXlPn-D7hUJm6EWqHpQa8Szo-YX/view?usp=sharing

    My config:
    https://drive.google.com/file/d/1DSe1gG1jiZbl2gn1po8rrKCLCK-WStqJ/view?usp=sharing

    Initially I was wondering why I didn’t get any notification after appoinmtent confirmation, but realized that the the new checkbox wasn’t selected.

    Would be great to get some help.


    Attached a sample how it was looking before update which I would expect:
    https://drive.google.com/file/d/1N_FVOMDVpisjUcFWNWUDusDU0EjHptjO/view?usp=sharing

    • This topic was modified 2 weeks, 3 days ago by fizzler.
    • This topic was modified 2 weeks, 3 days ago by fizzler.
    • This topic was modified 2 weeks, 3 days ago by fizzler.
    • This topic was modified 2 weeks, 3 days ago by fizzler.
    • This topic was modified 2 weeks, 3 days ago by fizzler.
    • This topic was modified 2 weeks, 3 days ago by fizzler.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Sanjeev Kumar

    (@sanjeevsetu)

    2 weeks, 2 days ago

    Hi fizzler,

    Thanks for reporting the bug. After enabling the new checkboxes, did the issue get resolved for you? Please let us know if you’re still experiencing the problem.

    Also, after updating the plugin, the newly introduced checkboxes should be automatically selected wherever required, and the update should not cause email notifications to stop working. We will investigate this further, and if we identify an issue, we will fix it in an upcoming update.

    Thread Starter fizzler

    (@fizzler)

    2 weeks ago

    HI Sanjeev Kumar,

    All the checkboxes were selected, and I can now say with certainty that, starting with version 3.12.22, the admin email is no longer sent with the correct content.

    I tested all versions from .20 to .26 on my test instance, and starting with version 3.12.22, the email containing the form data—including the links to confirm or cancel appointments—is completely blank. I tried various settings, but always got the same result: a blank admin email.

    I’d appreciate any tips, but I had to roll back to V3.12.21 because the admin email with the links is essential for my workflow—I don’t have time in the evenings to check all incoming requests in the WordPress backend.

    Inbox overview, comparision mails between .21 and .22
    https://drive.google.com/file/d/1pob4dPjfZieUgWx4nP4L3V5WMpEFl-BD/view?usp=sharing
    -> here you can see the first evidence (“New Reservation 2” vs. “New Reservation 3”) that the preview f the body is empty.

    ADMIN email body version until V3.12.21:
    https://drive.google.com/file/d/18Htm9BrUHlzupqBNoPHn39gb3Vco6xXX/view?usp=sharing

    ADMIN email body version starting from V3.12.22:
    https://drive.google.com/file/d/1K2sdDWjDMa50mpYP2ATDKXdl-BsUEvSZ/view?usp=sharing

    Sanjeev Kumar

    (@sanjeevsetu)

    1 week, 6 days ago

    Hi fizzler,

    Thank you for taking the time to investigate the issue further and test it across multiple versions. We really appreciate your efforts, and we’re sorry that you had to roll back to the previous version again.

    Could you please try one more thing? Update to the latest version, keep the required checkboxes checked, and then click the Load default template link again for the Admin Email Template. After that, please test and let us know if the issue still persists.

    Thread Starter fizzler

    (@fizzler)

    1 week, 2 days ago

    Hello Sanjeev Kumar, sorry for my late reply. I’ll provide an update shortly. I pressed by accident the reset plugin button on my test environment and have to restore my data to the previous state first before I can continue with your recommendation.
    PS.: after pressing the reset plugin button, almost all pages except settings are not accessible anymore, like vacations, connection, services etc. A plugin down- or upgrade is needed to get access to the pages.

    Thread Starter fizzler

    (@fizzler)

    1 week, 2 days ago

    Hi Sanyeev,

    It looks like that your hint with Loading default template at Admin Email Template has solved the issue on my test environment. Will remain bit testing. But so far thank you very much for your support <3.

Viewing 5 replies - 1 through 5 (of 5 total)

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