500 errors downloading archives since recent update

  • davedecc

    (@davedecc)


    10 hours, 15 minutes ago

    Appreciate the security update, but now I can’t seem to download an archive file from the fastdup screen on the dashboard.

    I have now encountered this across multiple sites and server environments.

    Thoughts? Thanks for your time.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Bruce

    (@ninjateamwp)

    9 hours, 56 minutes ago

    Hi @davedecc ,

    Thanks for coming.

    Let me consult our technical unit and get back to you asap.

    Regards

    Plugin Support mialewp

    (@mialewp)

    5 hours, 36 minutes ago

    Hello @davedecc,

    Thanks for your patience. We have tested this on several of our test sites, and everything is working properly. As a result, we have not been able to reproduce or identify the issue on our end.

    Could you please contact us via ninjateam.org/support? Our development team would like to review your settings and gather more details to help troubleshoot the issue.

    We look forward to hearing from you.


    Best regards,

    Mia

Viewing 2 replies - 1 through 2 (of 2 total)

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