Integration with Printful

  • mjaitly123

    (@mjaitly123)


    1 day, 19 hours ago

    My WooCommerce store is connected to Printful and I have installed the Printful plugin in my site (this is mandatory). However, after every few days, the connection with Printful breaks. This is wasting a lot of my time. The plugin in its status check of my site is giving the warning message ‘if your currently setup WordPress site URL is redirected to another URL the integration might not work correctly. Typically, this happens with incorrect http to https redirects. Go to Settings -> General to fix this.”

    I checked the General settings section of my site and the URLs there match exactly the URL in my Printful settings exactly (not even a ‘/’ present in the end). Can anyone let me know why I am still getting the above warning message in red. I suspect this is leading to the frequent disconnects.

    In case there can be more reasons for disconnects, can someone please let me know what else to check? The problem does not seem to lie at my host’s end. The PHP limit is set to maximum and so on. I am using plugins like RankMath, Updraft, Advanced Database Cleaner, etc. Could a plugin be causing the disconnects?

    I will be thankful if someone can help me with the above.

    Thanks

Viewing 1 replies (of 1 total)
  • Plugin Support Frank Remmy (woo-hc)

    (@frankremmy)

    1 day, 18 hours ago

    Hi @mjaitly123,

    I understand how frustrating that must have been for you.

    Since the Printful plugin is a separate, Printful-built integration rather than something developed by WooCommerce, the deepest investigation into the warning message and the underlying OAuth/connection handling would need to go through their support at support@printful.com or their Help Center (see our Support Policy). That said, a few things are worth ruling out on the WooCommerce/WordPress side first.

    On the redirect warning: matching URLs in Settings → General doesn’t guarantee there’s no redirect happening at the actual HTTP level. Printful’s check is based on the live server response, not the WordPress option value. Try running curl -I against the exact URL you’ve entered in Printful’s settings (or use an online redirect checker). If it comes back with a 301/302 instead of a 200, that’s your answer. This is commonly caused by host-level www/non-www enforcement, a CDN forcing HTTPS, or a security plugin doing the same thing independently of your WordPress setting. Worth also double-checking that your permalinks aren’t set to “Plain” (Settings > Permalinks), and that the store URL in Printful’s settings doesn’t include wc-api/v1 or /shop/ in it, both are known to cause similar redirect-detection issues.

    On the recurring disconnects: Advanced Database Cleaner (ADC) is a solid lead to test directly. A number of WooCommerce integrations, including OAuth-based ones, store their connection tokens as transients So if ADC is set to periodically purge transients, that could plausibly explain a disconnect cadence that lines up with “every few days.” Try excluding Printful-related transients from its cleanup rules, or disabling it temporarily, and see if that changes anything.

    If the disconnects continue after ruling those out, Printful’s support will have visibility into the token refresh and connection state on their end that we can’t see from here.

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