LFFS or ‘Left to free shipping notice’ is not displaying not matter what

Hi,

We are not able to reproduce this issue because we do not know which address should be entered at checkout.

When testing with random addresses in Australia, we get the following message:

There are no shipping options available. Please ensure that your address has been entered correctly, or contact us if you need any help.

In general, the “left to free shipping” notice is displayed when the shipping zone is already known and that zone contains a Flexible Shipping method with this option configured. Also, there should be no other shipping methods in that zone that offer free shipping.

You can also prepare a staging site for us and contact us via support. Then we will be able to check the configuration directly.

Alternatively, you can try to reproduce the issue on our demo site: demo.octolize.com and send us the demo URL so we can check it there.

Could you please provide the exact address, or at least the postcode/state, that should be used at checkout to reproduce the issue?

Hi Nicole,

Thank you for the details.

We checked it using Sydney 2000. Currently, the Australia Post shipping method is displayed there, but this is not a Flexible Shipping method.

If you want the “left to free shipping” notice to be displayed for this shipping zone, there must be a Flexible Shipping method available in this zone with the LFFS option configured/enabled.

The notice is calculated and displayed based on the Flexible Shipping method configuration, so if only another shipping method, such as Australia Post, is available for this destination, the LFFS notice will not be shown by Flexible Shipping.

• This reply was modified 3 months, 1 week ago by Grzegorz Rola.

Hi Nicole,

Thank you for the additional details.

In order for the “left to free shipping” notice to be displayed, the shipping method that should display this notice must also be available and displayed in the cart/checkout.

According to the debug data you shared, your Flexible Shipping method is not displayed for the cart below the free shipping threshold:

Rule 1:
Condition: Price; operator: is; min: 100; max: ; input data: 89.99; matched: no

Used and displayed in the cart/checkout: no

This happens because there is no rule configured for orders below 100 AUD. Your current rule starts from 100 AUD, so when the cart value is 89.99 AUD, the Flexible Shipping method is not matched and therefore it is not displayed in the cart/checkout. As a result, the LFFS notice cannot be displayed either.

Please add/configure a rule for orders below 100 AUD, for example a paid shipping rule for the range below the free shipping threshold. The Flexible Shipping method should be available below 100 AUD and then become free once the 100 AUD free shipping threshold is reached.

Hi @nicole2292

The LFFS mechanism is strictly tied to the Flexible Shipping method being triggered and displayed in the cart/checkout. In other words, the notice can be generated only when Flexible Shipping returns an available shipping
rate.

In your current setup, the method is not displayed below 100 AUD because there is no rule that matches the cart value below that amount. As a result, Flexible Shipping does not return any rate, so the LFFS notice has no
shipping method data to work with and cannot be displayed.

There is, however, a workaround.

You can add a “technical” rule to the Flexible Shipping method, for example:

Price: below 100 AUD
Cost: 100 AUD

This will make the Flexible Shipping method available below the free shipping threshold, so the LFFS notice can be generated. Then you can hide this technical 100 AUD shipping rate with a small custom snippet added to your
theme’s functions.php file or via a snippets plugin:

add_filter( 'woocommerce_package_rates', function ( array $rates ): array {
        foreach ( $rates as $rate_id => $rate ) {
                if ( wc_format_decimal( $rate->get_cost() ) === wc_format_decimal( 100 ) ) {
                        unset( $rates[ $rate_id ] );
                }
        }

        return $rates;
  }, 20 );

The priority 20 is important here because the LFFS notice is generated earlier, before this filter removes the technical shipping rate from the list.

Please note that this snippet removes every shipping method with a cost of exactly 100, so use a value that is unique and not used by any real shipping method in your store.