Scan fails with error 0 -error

  • dromanov31

    (@dromanov31)


    2 days, 13 hours ago

    Hello!

    When I try to create a new backup, the scan fails with the error: “Server status: 0 -error”. The “Error message” itself is empty.

    What could be causing this issue? I am using the Lite version.

    Thanks in advance!

Viewing 1 replies (of 1 total)
  • Plugin Support skfaysalalom

    (@flossyfaysal)

    2 hours, 28 minutes ago

    Hi @dromanov31,

    Thanks for reaching out, and I’m sorry to hear you’re running into this error.

    A “Server status: 0” error generally means that the connection between your browser and the server was abruptly interrupted before the scan could finish. This is usually caused by a server timeout, a strict security/firewall plugin, or the server running out of memory (RAM) during the scan.

    To help us get to the bottom of this, could you try the following?

    1. Check for Conflicts: Try temporarily disabling any security or caching plugins, then run the backup again to see if the error persists.
    2. Check the WordPress Debug Log: Since the error message in the UI is empty, the exact cause will be recorded in your site’s internal logs.

    If you aren’t sure how to find or enable your debug log, you can follow this excellent, step-by-step guide by WPBeginner: How to Enable WordPress Debug Mode to Fix Site Errors

    Once enabled, please attempt the backup scan one more time, and then copy and paste any relevant error lines from that log file here.

    Let us know what you find, and we’ll take it from there!

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