Early renewals with WooCommerce Subscriptions

  • Emil Rauhe

    (@emilrauhenielsen)


    1 month ago

    When a customer uses WooCommerce Subscriptions’ early renewal on their account on a QuickPay card subscription, they’re shown “The payment for your renewal order failed with your saved payment method. Please try again.”. But the payment actually goes through: the renewal order is charged and moves to Processing. So customers see a failure for a successful payment, and it leaves paid renewal orders behind.

    This does not happen using the PensoPay plugin that also relies on QuickPay, which has a module that handles early-renewal payments correctly. The QuickPay plugin appears to be missing the equivalent.

    Can that be true or is it due to something else?

    Environment: WordPress 6.7, WooCommerce + WooCommerce Subscriptions, QuickPay card gateway, HPOS enabled.

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