Solid plugin, does exactly what it says.

I was skeptical about AI chatbots, most I’ve tried give vague, hallucinated answers that have nothing to do with your actual store. Sonia is different because it indexes your real catalog. When a customer asks about a specific product, it pulls the actual data, not a guess.

I’ve had it running for about a month. Support questions about stock and product details have dropped noticeably. The form assistant is a bonus I didn’t expect , it walks visitors through my contact form step by step, which has improved completion rates.

Setup is genuinely simple. No coding, no complicated configuration. The shadow DOM isolation means it didn’t break anything on my theme, which I appreciated.