Success Message Doesn’t Display on Lost Password

Resolved lhowse
(@lhowse)

1 week, 5 days ago
After hitting reset password on this page, the page reloads and the reset email successfully sends, but no success message is displayed.

To reproduce:
1. Go to https://stg-nq2rti.elementor.cloud/reset-password/
2. Enter leah.howse@gmail.com (a valid email on the site)
3. Note that no success message displays on the page.
The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Support Ashikur Rahman
(@ashikurwp)

1 week, 5 days ago

Hi @lhowse ,
I apologize for any inconvenience you may have experienced.

That seems unusual. We’ve verified and it appears to be functioning as expected. Could you please ensure that the validation message has been correctly added to your widget following this : https://d.pr/v/wJNn5e ?

Looking forward to hearing back from you!
Thanks!

Thread Starter lhowse
(@lhowse)

1 week, 5 days ago

https://drive.google.com/file/d/1Lf7iaJqmoSzsq8eLEiHGk4-x9gWfFYvv/view?usp=sharing

Those are set and still not showing on the front end.

Plugin Support Ashikur Rahman
(@ashikurwp)

1 week ago

Hi @lhowse ,

Greetings, Sorry for any inconvenience that you faced.

We’ve checked the issue, and it seems the validation message is showing properly. Please check it here: https://d.pr/i/gOwMVt. If you’re still facing the same issue, could you please clear your browser cache and your site cache, then check again?

Also, please try disabling the Element cache in the Elementor settings by following this guide: https://d.pr/v/UP8XyA, then check again.

Looking forward to hearing back from you!
Thanks!

Plugin Support Zeba Afia Shama
(@zebaafiashama)

4 days, 11 hours ago

Hello again @lhowse

Sorry for the inconvenience.

We have not heard from you since our last conversation. Could you please let us know if you are still having this issue? So that we could try to solve your issue.

We are waiting for your response.

Thank you

Plugin Support Ashikur Rahman
(@ashikurwp)

1 day, 4 hours ago

Hi @lhowse ,

We haven’t received a response since our last reply, so we’re assuming the issue has been resolved.

We’ll proceed to close this topic for now. You’re always welcome to reopen it or start a new one if you have any further questions or concerns.

Best regards,

Viewing 5 replies - 1 through 5 (of 5 total)

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