Logo not displaying

  • Resolved anayadigitalsolutions

    (@anayadigitalsolutions)


    3 weeks ago

    I am using the free version of Royal Elementor Kit with Elementor on WordPress.

    I am facing an issue where uploaded logo files are not displaying in the website header. The logo uploads successfully in the media library, but it does not appear on the frontend or inside the header template.
    I have already tried:

    • Re-uploading the logo
    • Clearing cache
    • Regenerating Elementor CSS & Data
    • Checking Reading Settings
    • Trying PNG and JPG formats

    But the issue still persists.

    Could you please help me understand:

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Sophia Support

    (@marsismyhome)

    3 weeks ago

    Hi.

    Thank you for choosing our product.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: royalelementoraddons@gmail.com

    Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email as well.

    We will analyze your system and replicate the same case. This will help us debug the issue much easier and provide a faster solution.

    P.S. Please don’t forget to mention the support URL from wordpress.org.

    Kind regards, Sophia

Viewing 1 replies (of 1 total)

You must be logged in to reply to this topic.