Lost password link no email sent

  • Resolved jawnqq1

    (@jawnqq1)


    1 week, 4 days ago

    Hi,

    When a user clicks on “Lost Password” button on my website, the reset password email is no longer delivered.

    The “Awaiting Admin Approval” and “Registration Success” emails are delivered successfully to the new user.

    I have the check-email plugin installed. (See image link)

    https://www.awesomescreenshot.com/image/60740485?key=03df2a5450a59adeb642ed30c56a6fa6

    I have tried to reset the URL:

    {{home_url}}/{{ur_reset_pass_slug}}?action=rp&key={{key}}&login={{username}}

    Only the “Lost Password” button no longer sends the reset password email.

    Please kindly advise on how to fix this. Thank you!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Amrit Kumar Shrestha

    (@shresthauzwal)

    1 week, 3 days ago

    Hello @jawnqq1,

    Thank you for reaching out. Since your other emails are working correctly, the issue appears to be specific to the Lost Password email trigger.
    Please try the following steps:

    1. Check for Plugin Conflicts
      Temporarily deactivate all plugins except User Registration & Membership, test the lost password flow, and then reactivate plugins one by one to identify the conflicting one. The Check Email or your thirdt party plugins you have installed could potentially be interfering with the reset password email delivery.
    2. Use an SMTP Plugin
      If the email is still not being delivered, try using the SmartSMTP plugin to ensure proper email authentication. Setup guide: https://docs.wpuserregistration.com/docs/fix-wordpress-not-sending-email-issue/ wordpress
    3. Create a Dedicated My Account Page
      We also noticed that your home page and My Account page are currently set as the same page. This can cause conflicts with the Lost Password functionality and other account-related endpoints. We recommend creating a separate, dedicated My Account page by going to Pages > Add New, adding the [user_registration_my_account] shortcode, publishing it, and then assigning it under User Registration & Membership > Settings > General > General Options > My Account Section. This should help resolve any endpoint conflicts that may be preventing the reset password email from being triggered.

      Best regards
    Thread Starter jawnqq1

    (@jawnqq1)

    1 week, 3 days ago

    Hello,

    Thank you for the reply.

    I have attempted the 3 fixes that you recommended, but the issue still persists.

    1. I have deactivated all other plugins except User Registration and Membership, but the lost password flow still does not send a reset password email to the user.
    2. I have installed SMTP Plugin. Test emails on SMTP Plugin is working and are being delivered successfully. However, the “reset password” email is still not being delivered to the user. (please see this image link for reference)

    https://www.awesomescreenshot.com/image/60772051?key=1812f785f83c1c62a734e2d39100d6ce

    1. I created a new dedicated My Account Page as recommended, but the issue still remains.

    Please also note that all other emails, such as test emails and new account registration emails are working fine and appears in the email logs. The only email not being sent is the “Password Reset Request” email.

    Can please help me investigate this further?

    Thank you!

    John Q.

    Plugin Support Amrit Kumar Shrestha

    (@shresthauzwal)

    1 week, 2 days ago

    Hello @jawnqq1,

    Thank you for your patience and for sharing all the details with us. We truly appreciate the time and effort you have put into troubleshooting this issue on your end.

    Based on your findings, the lost password email sending issue requires a more thorough and detailed investigation than what we are able to provide through this public forum.

    To help you get this resolved as quickly as possible, we kindly request that you reach out to us through our official live chat support at https://wpuserregistration.com/ and share this topic link with us. This will allow us to work closely with you and provide a hands-on resolution. Once we have identified and resolved the issue, we will follow up on this topic so that other users who may experience a similar issue can benefit from the findings as well.

    Thank you again for your understanding, and we look forward to helping you further!

    Best regards!

Viewing 3 replies - 1 through 3 (of 3 total)

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