No email logs have been generated.

  • Resolved dxwnh157

    (@dxwnh157)


    2 weeks, 4 days ago

    I updated your plugin from version 2.0.23 to 3.9.1.
    I clicked the migration execution link that appeared and completed the process.
    However, nothing is displayed on the mail log viewing screen.
    Looking at the database, the table ‘wp_post_smtp_logs’ still has a large amount of data. The newly created table ‘wp_post_smtp_logmeta’ has no data at all.

    Test emails are sent successfully.
    Even when performing an operation that sends an email (purchasing a product in WooCommerce), the email is sent successfully, but no mail log is left in ‘wp_post_smtp_logmeta’. Instead, the mail log is left in ‘wp_post_smtp_logs’.

    WordPress is version 5.4, and WooCommerce is version 4.9.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • ecat

    (@ecat)

    2 weeks, 2 days ago

    I am running 3.9.2 and have the same issue…nothing is showing in logs in the application. post_smtp_logs has data, post_smtp_logmeta does not. I can look at the post_smtp_logs, but so far not very helpful.

    Plugin Support M Aqib Khan

    (@aqibkhan9)

    2 weeks, 2 days ago

    Hey @dxwnh157,

    Thanks for reporting this. It looks like the migration from v2 to v3 didn’t fully transfer log data to the new table structure.

    Can you check:

    1) What PHP version are you running?

    2) Diagnostic test report.

    3) If possible, try on a staging site with the latest WP version to isolate compatibility.

    We’ll investigate this further.

    Plugin Support M Aqib Khan

    (@aqibkhan9)

    4 days, 22 hours ago

    Hello @dxwnh157 ,

    We hope you are doing well.

    We are marking this thread as resolved due to inactivity. If you encounter any further issues, please feel free to open a new thread.

    Have a great day!

Viewing 3 replies - 1 through 3 (of 3 total)

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