Hi Gareth Bult ,
Thank you for your honest feedback. We’re truly sorry for the experience you’ve had, both with the plugin behavior and with our support process not meeting your expectations.
We would like to clarify that our support is handled entirely by real people, not bots. However, we understand that the responses you received may not have reflected the level of support we aim to provide, and for that we sincerely apologize.
We have taken your concerns regarding static and heavily cached sites seriously and have already escalated the matter directly to our development team. Please rest assured that we are actively investigating the issue and will keep you updated with concrete progress as soon as we have more information to share.
Your experience and feedback are genuinely important to us, and we remain committed to improving MetForm for all users. We hope that once the issue is resolved, you may consider revisiting your review. More importantly, we appreciate the opportunity to make things right.
Best regards,
Amir
