I cannot access the settings in the plugin

  • Resolved david2020

    (@david2020)


    2 weeks, 4 days ago

    I was doing some configuration to the various areas within the plugin.

    I cannot at this time choose the 2fa from the authenticator app and so I chose email verification.

    Now I cannot ogin to my wordpress and the buttons do not seem to be working. I cannot even see the information when I am accessing the plugin.

    You can reach me at david@yourdigitalbreakthrough.com

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter david2020

    (@david2020)

    2 weeks, 4 days ago

    I may need to deactivate the plugin.

    I am on another Google browser but if I am logged out here, then I cannot re-enter my website. I think I may need to deactivate the plugin and delete it and then start from scratch.

    Plugin Support Jarno Vos

    (@jarnovos)

    2 weeks, 4 days ago

    Hi @david2020,

    If the plugin’s dashboard does not show anything and the 2FA onboarding page is unresponsive as well, this is most-likely due to the REST API of your website not being accessible to the plugin.

    The plugin uses the REST API of your site to load various settings, so if the REST API is inaccessible, this will cause behavior like you described.

    In such cases, the usual recommendation is to test the behavior with Really Simple Security as the sole activated plugin to check if the issue persists. If it does not occur when your other plugins are disabled, re-enable plugins one by one until the issue reappears.

    As soon as the problem reappears after enabling a certain plugin, you’ll know that that plugin was likely related to the issue.

    Kind regards, Jarno

    Plugin Support Jarno Vos

    (@jarnovos)

    1 week, 5 days ago

    Hi @david2020,

    I’ve marked this thread as resolved as we haven’t heard back from you in a while, but please feel free to send us another message if any further assistance is required here.

    Kind regards, Jarno

Viewing 3 replies - 1 through 3 (of 3 total)

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