Hello @blobmallett
A blank logout page in Ultimate Member is typically caused by caching issues or incorrect logout redirect settings. First, ensure your logout page URL (e.g., /logout/) is excluded from all caching plugins, server-level caching, and CDNs like Cloudflare. Then, check the user role logout redirect by going to Ultimate Member > User Roles, editing your role, and scrolling to Logout Options. Make sure “Action to be taken after logout” is set to something like “Redirect to homepage” or a specific page—leaving this blank can cause a white screen. If the issue persists, try creating a fresh logout page via Pages > Add New, leave it blank, and assign it in UM Settings > General > Pages.
Hi, Thank you for that. Under User Roles – customer the Logout option was set to Homepage. I changed this to Custom URL and entered the Homepage URL and now when you logout it takes you to the homepage as desired rather than a white page (viewing page source shows there is content).
The only other thing that now happens now is if I click the top menu login link it takes me to
https://www.jtpml.co.uk/login/?redirect_to=https%3A%2F%2Fwww.jtpml.co.uk%2Faccount%2F
But if I am on the checkout page (not logged in) I see the paragraph
You must be logged in to checkout. Click here to log in.
Clicking the click here to log in link takes me here
https://www.jtpml.co.uk/jtpml_login/?redirect_to=https%3A%2F%2Fwww.jtpml.co.uk%2Fcheckout%2F
Which is a WordPress login page – no header etc
Plugin Support
Yurii
(@yuriinalivaiko)
Hi @blobmallett
The checkout page is not the page of the UM. Please ask the checout plugin support.
Regards.
Plugin Support
Yurii
(@yuriinalivaiko)
Hi @blobmallett
This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.
Please feel free to re-open this thread if any other questions come up and we’d be happy to help. 🙂
Regards
