Hello @giorgosd1
Thank you for reaching out and I am happy to help!
It seems that Redis stopped working or crashed, meaning that the connection is not established.
In most cases, a simple Redis restart can help. This means that the issue is not related to the W3TC directly, but the Redis service on the server
Can you please restart Redis and let me know if the issue persists?
Thanks!
How do I restart redis, ??? Unmark it from php extensions at the list on my server and mark it again?
Hello @giorgosd1
This depends on where the website is hosted and the environment.
Most Linux installations manage Redis through systemd. Run one of the following commands based on your package name:
sudo systemctl restart redissudo systemctl restart redis-server
If your system uses the older SysVinit manager, use:
sudo service redis restartsudo service redis-server restart
If you are unsure about this please check this with your hositng provder!
Let me know if this helps and if you have any additional questions
Thanks!
Because I can’t get along with the hosting provider and what you wrote to me in the email is not easy at all, I completely disabled object cache setting from W3 TOTAL CACHE plugin and also disabled the redis option from the PHP extensions on my server, but when I tried to empty all the caches on the plugin, it tells me ( the plugin w3 total cache ) that a critical error occurred, the site works, it didn’t crash, the wp admin panel is ok and w3 total cache is enabled normally, but it can’t clean the caches, what should I do??? I hope it’s temporary and it will come back, but please tell me.
Hello @giorgosd1
Thank you for yoru feedback.
Any chance you could share the website URL? If more convenient, reach out to us directly via the plugin in Performance>Support>Bug report section
Thanks!
Hello @giorgosd1
We received yoru email and provided feedback and instructions there.
Please continue the correspondence there so we can avoid duplicating the answers.
Thanks!
