Unable to generate the analytics

Hello,

I have woocommerce installed on my website and we are trying to generate the analytics (they have never worked, they always show 0€, both in analytics and the old reports from Woocommerce).

We don’t have many orders and I’ve tried generating only the recent ones and it always gets stuck on importing orders

(I can’t manage to add an image: https://www.pasteboard.co/hxjw_eoaEN7J.png)

I’ve tried scheduled generation and immediate generation.

We need the reports, especially the tax reports.

I see many scheduled actions that seem stuck if that’s related:

https://www.pasteboard.co/8ZbTL02ULAyY.png

Here is the status of my site:

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Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: ✔<br>HPOS feature enabled: ✔<br>Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore<br>HPOS data sync enabled: –<br>Enabled Features: analytics<br>marketplace<br>order_attribution<br>site_visibility_badge<br>remote_logging<br>email_improvements<br>blueprint<br>point_of_sale<br>custom_order_tables Logging<br><br>Enabled: ✔<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 22 MB WC Pages<br><br>Shop base: #1000 - /shop/<br>Cart: #1001 - /cart/ - Contains the &#091;woocommerce_cart] shortcode<br>Checkout: #1002 - /checkout/ - Contains the &#091;woocommerce_checkout] shortcode<br>My account: #1003 - /my-account/ - Contains the &#091;woocommerce_my_account] shortcode<br>Terms and conditions: #3 - /privacy-policy/ Theme<br><br>Name: Kadence<br>Version: 1.3.5 (update to version 1.5.0 is available)<br>Author URL: https://www.kadencewp.com/<br>Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. 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Thank you for your help,

• This topic was modified 1 day, 19 hours ago by victor9001. Reason: tried to fix the images