Hi @keraweb,
Thank you for reaching out and reporting this issue.
We’re sorry to hear that the plugin is conflicting with the Tribe Events ticket emails. We have shared the details with our development team so they can replicate the issue and investigate the root cause further.
Your suggestion regarding adding a filter to disable the plugin for specific emails also makes sense, and we’ve forwarded this feedback to the team for consideration.
We’ll keep you updated as soon as we receive any news from the developers.
In the meantime, if you experience any other issues or need assistance, please let us know.
Thanks & regards,
WPExperts Support Team
Hi @keraweb,
Thank you for your patience.
We tested the email template with the Event Tickets and Registration plugin, and the emails are working correctly on our end. However, if you could share a screencast or specify which email is not being delivered, it would help us identify the root cause of the issue.
You can also open a support ticket directly through our portal. This will allow us to connect you directly with our developer and resolve the issue as quickly as possible.
For other readers: we will post the resolution here once the client’s issue has been resolved.
Thank you.
Hi @muddasirhayat
This specific case is about the “Ticket Email” configured in Tickets > Settings > Emails.
It might also be worth mentioning that we have the pro version working with WooCommerce. So the ticket orders are handled in WooCommerce and only the ticket email itself is done by Events Tickets (including a PDF ticket). Because of this, tickets are send instantly and not through a scheduled action.
I have confirmed that the issue is coming from within your plugin since it works fine when I disable it and stops working again when I enable it.
I also saw that you have a hardcoded check for Elementor so I tried to replicate this myself for TEC by disabling the mail content handler (Mailtpl_Mailer::send_mail) but that didn’t help unfortunately. Besides the “send_mail” handler there is something else that prevents the mail from being sent, most likely another filter.
In any case, if it would be possible to fully disable mail handling by your plugin through a filters then that would already solve our issue.
Cheers, Jory
Hi @keraweb,
Thank you for the detailed explanation and additional testing.
We’ve shared your findings with our development team, and they are currently working on investigating the conflict with the “Ticket Email” from The Events Calendar / Event Tickets setup, especially in the WooCommerce + PDF ticket scenario you described.
Your suggestion about adding a filter to completely disable our plugin’s mail handling for specific emails is also under active consideration, as we understand this would provide a flexible workaround for custom integrations like yours.
We appreciate the technical details you provided regarding the Mailtpl_Mailer::send_mail handler and the additional filters involved. This information is very helpful for narrowing down the root cause.
We’ll update this thread as soon as we have progress from the developers or a patch available.
Thank you again for your patience and cooperation.
Thanks & regards,
WPExperts Support Team
