• Resolved nav4339

    (@nav4339)


    My listing inquiry emails are being routed to my administrative email instead of the specific listing owner email as defined in Directorist, I can’t find any options in the configuration related to the notification settings. Please can you advise how to resolve this?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Mahfuzul Alam

    (@mahfuz87)

    Hi @nav4339,

    Thanks for reaching out. I understand how this can be confusing when listing inquiry emails go to the admin email instead of the listing owner’s email.

    Please try the following:

    Step 1: Go to Admin Panel > Directorist > Settings > Email > General.

    Step 2: Enable the option for owner shown here: https://prnt.sc/flNAexJY0bfR You can disable this option for admin from the same place.

    Step 3: The listing owner can also choose from their dashboard which email they want to use to receive inquiry responses. Here is a reference: https://prnt.sc/oMZ93wcosjLX

    After updating these settings, please test the listing inquiry form again.

    I hope this helps resolve the issue. If you need any further assistance, please create a support ticket on our website so our team can check it more closely.

    Kind regards,

    Thread Starter nav4339

    (@nav4339)

    Hi, I have that option enabled already. Just to add I do not allow user listing edits. The users do not login and manage their listings.

    • This reply was modified 4 days ago by nav4339.
Viewing 2 replies - 1 through 2 (of 2 total)

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