Dowbnload PDF button gives 404 error

  • kirkstudio

    (@kirkstudio)


    4 days ago

    When I display an invoice there are 2 buttons at the bottom “print” and “download pdf”. Up until the last couple of days the “down pdf” button worked. Now goes to a 404 page. This is the url it attempts to use (I have replace the actual invoice number):

    /wp-content/uploads/wcdn/invoice/invoice-XXXXXX.pdf

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support anjitha21

    (@anjitha21)

    3 days, 10 hours ago

    Hi @kirkstudio

    Thank you for reaching out.

    I tried to replicate the issue on my end using the latest version, but the documents are downloading correctly from the print page. 

    To help us investigate this further, could you please share a few additional details:

    • Which document types are giving the 403 error (Invoice, Packing Slip, Delivery Note, etc.)?
    • Does the error occur for all orders or only specific ones?
    • Could you share a screenshot of the 403 error message?
    • Are you using any security plugins (e.g., firewall, access control, hotlink protection) or server-level protections that might block file access?
    • If possible, can you check your error logs around the time the error occurs and share any relevant entries?

    This information will help us narrow down the cause and assist you more effectively.

    Looking forward to your reply.

    Thread Starter kirkstudio

    (@kirkstudio)

    1 day, 1 hour ago

    All document types give the error.

    All orders are affected

    Screen shot attached

    The site uses Really Simple Security. I deactivated it and that did not fix the issue.

    I do not have access to the error logs

    Plugin Support anjitha21

    (@anjitha21)

    9 hours, 1 minute ago

    Hi @kirkstudio

    This is a known issue and our developers already fixed this issue.

    Please note that the new version will be released in this week which includes this fix.

    We appreciate your patience and understanding.

Viewing 3 replies - 1 through 3 (of 3 total)

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