Scheduled backups not executing

  • Resolved Niels Pilon

    (@nielspilon)


    1 week, 4 days ago

    Hi,

    I’m having an issue with setting up scheduled backups. They don’t execute at all while instant backups are working properly. I already checked if the default cron is working like this: https://backwpup.com/docs/my-backup-jobs-dont-seem-to-run-as-scheduled/ and posts are published fine.

    Then disabled the default wp_cron and added a manual cronjob on the server to run every 5 minutes calling wp-cron.php. Also that didn’t solve the issue.

    As it’s not executing at all I don’t have any logs of these scheduled backup attempts.

    I can share you the debug info log in a private message.

    Any help with this is much appreciated.

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Saransh

    (@saranshwpm)

    1 week, 4 days ago

    Hi @nielspilon,

    Thank you for the detailed explanation.

    Since you already went through the basic troubleshooting steps and confirmed that WP-Cron itself appears to be working correctly, this likely needs a deeper investigation specific to your setup.

    Could you please reach out to us directly via the built-in Contact Support option available at the bottom right inside the plugin? That way, you can safely share the debug information and we can review this more closely from our side.

    Looking forward to your message.

    Thread Starter Niels Pilon

    (@nielspilon)

    1 week, 3 days ago

    Hi, thanks for the reply. The support feature in the plugin starts an AI-chat which suggest me to use the contact form at https://backwpup.com/support but that page returns a 404. And the same AI-chat on that page also suggests me to go to https://backwpup.com/support So that creates an infinite loop….

    Already tried it with a different plugin, WPUpdraft, and these scheduled updates are working just fine.

    Plugin Support Saransh

    (@saranshwpm)

    1 week, 3 days ago

    Hi @nielspilon,

    I’m sorry about the experience and the confusion around the support flow.

    The chatbot should normally also show an option to contact support directly as a free user: https://shottr.cc/s/17VR/SCR-20260507-n6a.png

    Regarding the scheduled backups, if another backup plugin is working correctly on the same setup, then it would be good to narrow down what specifically is preventing BackWPup scheduled jobs from running.

    Could you please try these quick checks:

    • Create a fresh database-only backup job scheduled hourly and see if it executes
    • Install a plugin like WP Crontrol and verify whether BackWPup cron events are being registered correctly

    If the problem still continues, please try the support option once more so we can investigate this further with more details.

    Looking forward to your update.

Viewing 3 replies - 1 through 3 (of 3 total)

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