PHP Time limit (cURL Error)

  • mesaverdeinc

    (@mesaverdeinc)


    3 weeks, 5 days ago

    I will preface this post by saying I am in over my head and learning as I go and most of the “help” I have found assumes I have more knowledge than I do. I have multiple forms on my website (contact forms and Employment application being the most important). I recently had to pay for and implement WP Email SMTP because a free email plug in stopped working. Now I keep getting the error “

    Mailer: 365 / Outlook http_request_failed: [“cURL error 28: Resolving timed out after 10519 milliseconds”]

    I have figured out that I need to increase the PHP time limit, and while I can see that it is set to 180, I cannot find where to change it. The directions seem simple enough, to use an FTP manager and go into the wp-admin but I don’t know how to do that.

    I did find the WP File Manager in the wordpress menu and it wants me to buy File Manager Pro for WordPress, but when I try I get an error that I can’t buy it.

    I am at my wits end and working with my host, the wordpress AI chat and our business IT is literally no help and this is really hindering our employment processes. I am not sure where to go from here to fix this. If anyone can point me in the right direction, and/or walk me through it like I’m a third grader, I would really appreciate the help.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Moderator bcworkz

    (@bcworkz)

    3 weeks, 5 days ago

    Increasing the PHP time limit will not help. It’s currently set to 180 seconds (not milliseconds). The cURL error timed out after 10.5 seconds. Most likely you don’t need more time because the root problem is the Outlook server is not responding to the request. Waiting longer will not make it respond. 10.5 seconds is more than enough time for a properly working request to get a response.

    You need to figure out why the server isn’t responding. I suggest seeking assistance through the paid plugin’s dedicated support channel. These forums are inappropriate for providing support of paid plugins.

    Moderator threadi

    (@threadi)

    3 weeks, 5 days ago

    Additionally, I would guess that the problem is more likely caused by your hosting provider. Something there (perhaps a firewall) is blocking the connection to the SMTP server. It’s unusual, but you have to expect anything. My recommendation would therefore be to contact your hosting provider about the issue. They’ll likely be able to resolve it for you without any additional costs for extra plugins.

Viewing 2 replies - 1 through 2 (of 2 total)

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