Error setting access key

  • Resolved jarledb

    (@jarledb)


    1 month, 1 week ago

    Getting this error (have removed part of the path):
    Apr 23 2026 12:39:09: Error occurred while checking account status. cURL error 77: error setting certificate file:/wp-includes/Requests/src/../certificates/cacert.pem

    What is going on here? Do you have a fix?

    PS: Adding the same key and pressing “Save the access key” seems to work. But it looks like it fails when it is doing automatic checks.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support katereji

    (@katereji)

    1 month, 1 week ago

    Hello @jarledb

    One of these actions might help:
    1) Check if our IPs are available from your web server: https://cleantalk.org/help/cleantalk-servers-ip-addresses#anti-spam.
    2) Check if CURL support and allow_url_fopen (in php.ini) options are available and enabled on your web server. You can ask your webmaster or hosting provider about this.
    3) WordPress Admin Page → Settings → Anti-Spam by CleanTalk → Advanced settings → change the “Use WordPress HTTP API” option → Save Changes.

    After each action, click “Synchronize with Cloud” in the plugin settings, wait until the rotating icon disappears and refresh the page. Is there a result?

    Did it help?

    Plugin Support katereji

    (@katereji)

    1 month ago

    Hello.
    We haven’t heard back from you in a few days, so I’m going to mark this thread as “resolved”.
    If you have any further questions, you can start a new thread or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 2 replies - 1 through 2 (of 2 total)

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  • 2 replies
  • 2 participants
  • Last reply from: katereji
  • Last activity: 1 month ago
  • Status: resolved