Data shown in ads manager not accurate

  • rafiqaqil1

    (@rafiqaqil1)


    3 weeks, 3 days ago

    Hi, i got an issues. Why my ads manager data not showing accurate data, for example my website got 29 purchases while the ads manager show only 16 purchases? I also test using “test events” but it seems not working.

    I also got this warning in my diagnostic section. Is this really affected my tracking? I attached the screenshot below:
    Link to screenshot: https://snipboard.io/iWQNcT.jpg

    • This topic was modified 3 weeks, 3 days ago by rafiqaqil1.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support pixelyoursitesupport

    (@pixelyoursitesupport)

    3 weeks, 3 days ago

    Hello @rafiqaqil1, support for the paid version isn’t available through the forum. Please submit a support ticket using this link, and I’ll be happy to help investigate and resolve your issue.

    Thread Starter rafiqaqil1

    (@rafiqaqil1)

    3 weeks, 2 days ago

    Hi, support ticket has been submitted. I look forward to receiving your advice soon.

    Plugin Support pixelyoursitesupport

    (@pixelyoursitesupport)

    2 weeks, 4 days ago

    @rafiqaqil1 I would also clarify that Meta doesn’t show all purchases that happen on your website.

    It only reports the conversions (like purchases) that it can attribute to one of your ads. So if someone buys but Meta can’t connect that purchase to an ad interaction (for example, they came directly, from Google), it won’t show up in Meta Ads.

    This is a general and very common reason why the numbers in Meta may appear lower than your actual store sales.

Viewing 3 replies - 1 through 3 (of 3 total)

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