Hello @marcosquare ,
Thank you for reaching out — I understand how frustrating this behavior can be, especially during checkout.
From your description, this does not sound like the default WooCommerce checkout behavior. It indicates that the checkout flow is being modified by a third-party theme or plugin. To help isolate the issue, we’ll need to narrow down what’s customizing your checkout.
To help us investigate further, could you please share with us the following:
- A link to your checkout page
- A screen recording of the issue (if possible)
- Your WooCommerce System Status Report:
- Go to WooCommerce → Status
- Click “Get system report”
- Paste it to https://pastebin.com and share the link here
Once we have this information, we’ll be able to take a closer look and guide you toward a solution.
Best regards,
Mina Emad
Hi there!
Thank you for sharing the details. I understand your concern and we’re here to help.
Could you please clarify if this issue is happening on the default WooCommerce checkout page or on a custom checkout page?
Also, when you click the Next button, do you see any errors in your browser’s console? You can open the console log by pressing Ctrl + Shift + I (or Cmd + Option + I on Mac) and checking for any errors when trying to proceed to the next step.
Additionally, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:
- System Status Report which you can find via WooCommerce > Status
- Fatal error logs (if any) under WooCommerce > Status > Logs.
Please use https://pastebin.com/ or https://gist.github.com/ and share a link to that paste in reply here. Once we have more information, we’ll be able to assist you further.
