PAYER_CANNOT_PAY – Payer cannot complete the payment.

Hi @wordpress_ian ,

Thank you for reaching out to us, we are here to help.

The PAYER_CANNOT_PAY error occurs during PayPal order creation and causes orders to remain in “awaiting payment” status. This is typically a PayPal-side issue related to the payer’s account (declines, restricted account, failing PayPal’s risk assessment or insufficient funds).

We would require more information. Please follow these steps to share your system status report with us:

1. Navigate to the WooCommerce / Status section in your site’s admin panel.
2. Click on the Get system report button and then click Copy for support.
3. Paste the report into our PrivateBin.
4. After uploading, please share the link here so we can review the details thoroughly.

We would also like to request the logs related to these failed orders – you can retrieve these logs from the path:
Access the WooCommerce > Status > Logs section, and proceed to choose the most recent “woocommerce-paypal-payments” file associated with the date of the failed order.

Please provide those log entries on our PrivateBin. After uploading, send us the link, so we can review them in detail.

Alternatively, to speed up the whole process we suggest you to contact us directly for further assistance. You can open a ticket with our service desk. Here’s how you can request support: Request Support. Please make sure to include the URL of this thread in your ticket for reference.

Best Regards,
Jamie