Hello,
Thank you for reaching out.
The funnel/filter icon should normally be visible next to the number of results. In some cases, however, it may be hidden if the browser window is not wide enough or if the page is zoomed in, which can affect the layout of the interface.
We recommend adjusting your browser zoom level to reveal the missing controls.
You can do this using:
- Windows / Linux:
Ctrl + -
- Mac:
Cmd + -
Alternatively, you may also try maximizing your browser window or adjusting the zoom level via your browser’s settings menu.
Once the screen has more available space, the funnel/filter icon should become visible again.
Please let us know if this resolves the issue or if you need any further assistance — we’ll be happy to help.
Best regards,
Mina Emad
Hello @sewmagic
Hope you’re doing well today! Sorry to hear about the issue you’re facing with Forminator.
Based on the screenshot that you’ve shared, it seems that the page might be affected by some CSS customization or it could be some sort of conflict specific to your website. I tested the submissions page on my lab site and could see the filter icon fine. Ref: https://monosnap.ai/file/ycPGsHgbjMhOLMlmENoV2S3Qze6sYU
Could you please make the below checks and let us know how it goes?
– On the submissions page, please make a right-click >> inspect element and open the “console” tab and check if there are any errors being reported (usually highlighted in red color). If yes, please share a screenshot of the error so that we can troubleshoot the issue further.
– If there are no errors being reported, and if this is your live site, please set up a staging site which is an exact replica of the live site which uses a saperate database and if the issue is replicated on the staging, disable all the plugins except Forminator and switch to a Default WordPress theme like Twenty-Twenty-Five and check if the issue is resolved, if yes, the test confirms it is a conflict. You can then swtich the theme back and check if the issue is replicated, and continue the steps by enabling one plugin at a time until you replicate the issue. This will help narrow down the conflicting combination.
Note: In case you are doing the above test on Live Site, I would strongly recommend a full backup as a safety checkpoint.
Please let us know how it goes, so that we can guide you further in case the issue persists.
Kind Regards,
Saurabh
Hello @sewmagic,
Just checking in on this — I wanted to see if you had a chance to try the suggested solutions.
Please let us know if it worked for you (and which solution) or if you’re still experiencing any issues. We’d be more than happy to assist further if needed.
Looking forward to your update.
Best regards,
Mina Emad
Thank you for all the instructions! I will start working on it in the morning, when I am fresh. Will let you know what the results are.
Hello @sewmagic,
Thank you for your response and collaboration!
We’ll be here and looking forward to hearing how it goes once you’ve had a chance to test everything.
Please don’t hesitate to reach out if you run into any questions along the way.
Best regards,
Mina Emad
Hi @sewmagic
Allow me to jump here again.
I made some additional checks on my lab site.
Could you please let us know what is your screen resolution?
Based on your submission count, this should be the case, as you can see in the below video the count is just near by the filter but if I resize the page it moves to the top matching your screenshot https://monosnap.ai/file/MzPpi7dPoBDm1uy0xesGhCoaXK4Ili
A possible workaround is to collapse the sidebar https://monosnap.ai/file/6qvLeJ3Q0I5oHqChG4ohXHqPfvDZfp adding a wider space for the submissions page.
Please let us know how that goes.
Best Regards
Patrick Freitas
Hi @sewmagic
Just an additional update, I also reported to our developers, I believe we can improve this behaviour.
Best Regards
Patrick Freitas
