If you actually wish to have your money at the end of the day STAY AWAY!!

For starters i have a legally operating side business here in Germany. VAT number and everything else is in order. Any other payment processor eg. Paypal works totally fine. You sell a Product you get your money (most of the time instantly). Woopay however just takes your money indefinetly however they see fit. Let you tell me my story before installing this.

I made my hobby into a legally operating side business a few years back. Most of my sales are locally via “ebay kleinanzeigen” i do custom metal art/wedding gifts like fire baskets with custom personalized logos and designs for each customer. Never had even one unhappy customer i take my time to personalize everything to their expectations sometimes spending many hours on one design so it is a perfect fit. So i took it upon me to create a website to be visible. unfortunately i chose to trust woopayments as i thought they would be credible and reliable because of woocommerce.

little did i know that it almost broke my neck (had i not installed PayPal too which like 95% of customers used i would have been finished).

In July 2025 i made a product prototyped it put it on the website for sale after producing a few. Made an Instagram video which suddenly burst viral like 8 million views 1st day so people ordered like crazy.

I am only one Person and unfortunately on the 2. day or so i noticed that not even setting the delivery date to in 14 days would stop people from ordering. I worked at my limit the whole weekend no sleep just trying to produce as many as possible ( like 200 300 a day) after noticing i was running out of stainless steel sheets and my local provider could not send me enough in time and orders keept pouring in i set the product to not aviable in the moment calculating how much steel i could get from my local steel reseller and how many i could produce i had to cancel like a few 100 orders in order to be able to get most people (except of the like few 100 orders) their products on time. I ordered much more Stainless Steel and fortunately Paypal processed my payments. Woopay however did not (they just suspend your payouts indefinetly no email no clarification from support it has been 7 close to 8 months and they still keep the money). If everything went over woopay i would have had to pay over 8 thousand euro of material out of my pocket ( keep in mind im a normal working man with a regular income and a side hustle) then i would have had to pay the Taxes (VAT and income Tax) on money i never recieved after the year ended.

The product went so viral several chinese sellers popped up on amazon after like 3 days and sold below material price… So that was a fun ride nevertheless i cannot do anything against those chinese sellers ^^.

However Woopay is still holding like 2.2 thousand euro (fortunately only a small small fraction of the sales) close to 8 months after (keep in mind i already paid taxes on the money i did not receive).

The support is not helping i tried to contact them for weeks Stripe dashboard shows the money but i cannot pay out the money. Stripe support says the issue lies with woopay since they suspended the payout.

Woopay support does not want any verification like Tax id Vat id i was ready to provide everything to them they did not want anything. I was told i had to build a Payment history with them which is like the sudden influx in those few days. (which is impossible it vent viral how do i do that again and the chinese sellers are lowballing so hard its impossible to sell).

So basically i was told we keep your money until you give us more money constantly until we are happy with the turnover. The Money processed untill then will be kept too. I was given no turnover amount which i had to reach. I tried to communicate my situation how should i trust a payment processor which does not tell me what they require to pay me my earnings (normally they should just process the payment ???? like a payment processor does?) .

I was totally confused Paypal processed everything perfectly no problems. Woopay however just took everything they processed. I deactivated the plugin. As a small time side business owner how can i trust someone who does not do what he is supposed to do doesent respond for days/weeks and then basically cryptically says hey you just have to give us more money until we are happy but we cannot tell you the amount…

If i didnt integrate PayPal and almost everyone used it. I would have had no earnings, would have had to pay several thousands ontop for material and then Pay taxes on money i never got this would have put me into serious Problems.

Now close to 8 months in i am kinda fed up since i see the Suspended amont every day in the dashboard. I will start to inform people of this in every possible kind of way social media/reddit will be next mabye someone working for woopay will see this and hopefully stop this practice or help in any way.

I cannot fathom how people can do business this way.

Mabye this will prevent people from really getting financially hurt by this (i was lucky for installing paypal too). Mabye other people have the same experience mabye it was all a mistake (which i cannot really believe since i spoke to the woopay support several times and i was not “supported ^^”)