Email Alerts Weird Behavior

  • Resolved aydenkenna

    (@aydenkenna)


    1 month ago

    I’ve set up forms with WPForms Lite, but sometimes I get duplicate email alerts or none at all. I tried changing notification settings, but the issue stays. Any idea what might fix this?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ralden Souza

    (@rsouzaam)

    1 month ago

    Hi @aydenkenna,

    Thanks for reaching out!

    To troubleshoot the issue, you can check that your form notification settings are configured correctly by following our tutorial.

    If you’re using the CC field, please be sure to only include one email in the Send To Email Address field. Otherwise, each additional email address you enter will result in an extra copy of the notification sent to each address in the CC field.

    If your notification settings are correct, I recommend configuring an SMTP plugin to see if this resolves the issue. We have an article with a list of recommended SMTP options and links to their setup tutorials.

    I hope this helps

    Plugin Support Amjad Ali

    (@amjadali688)

    1 month ago

    Hi @aydenkenna ,

    We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

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