Hi @acarmist ,
We’re really sorry for the confusion and the experience you’ve had.
Our plugin is listed on WordPress.org, but support for the premium version is handled through our dedicated support system to ensure faster and more secure assistance.
You can contact our support team here: support@ovationthemes.com
We typically respond within 4-5 hours.
We kindly request you to please share your details along with your order number so that we can assist you more effectively.
We truly value your feedback and will also work on making the support options clearer inside the plugin and on the plugin page.
Thank you for bringing this to our attention.
