User Journey loads continuously

  • Resolved ahwolfert

    (@ahwolfert)


    1 week, 6 days ago

    We’re using Independent Analytics Pro, and for the past few days, the Submission User Journey form just keeps loading and doesn’t display anything.

    It only works very early in the morning when there are only 1-4 entries. But as soon as there are more, it loads endlessly.

    Clicks work fine for the current day, and if you want to change to a different day, it loads without interruption.

    What can I do to fix this?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Ben Sibley

    (@bensibley)

    1 week, 6 days ago

    Thanks for getting in touch. I’m sorry to hear about this error with the User Journeys report.

    We haven’t seen performance issues with this report before, so I think there could be an error with the request that is preventing it from running entirely. Could you enable error logging on your site? Then, trigger the failed loading of the User Journeys submissions report again, and check if you see any Fatal or E_Error messages show up in the debug log. That will help point us to the issue.

    Thank you!

    Thread Starter ahwolfert

    (@ahwolfert)

    1 week, 6 days ago

    Yes, errors occur, not only PHP fatal errors but also Type Others errors.

    Here’s a small excerpt:

    • Uncaught TypeError: IAWP\Models\Journey::landing_page(): Return value must be of type string, null returned | <span style=”color: rgb(80, 87, 94); font-size: 13px; white-space-collapse: collapse; background-color: rgb(246, 247, 247);”>PHP Fatal</span>
    • Uncaught TypeError: IAWP\Models\Journey::landing_page(): Return value must be of type string, null returned | PHP Fatal
    • [42000]: Syntax error or access violation: 1104 The SELECT would examine more than MAX_JOIN_SIZE rows; check your WHERE and use SET SQL_BIG_SELECTS=1 or SET MAX_JOIN_SIZE=#…. | Other
    Plugin Author Ben Sibley

    (@bensibley)

    1 week, 6 days ago

    Great, thanks for sharing that.

    It looks like this error is occurring when getting a session where the landing page is not assigned a title in WordPress. We will release a fix in an upcoming update to prevent this from causing an error.

    In the meantime, can you check if you have any pages that show “(no title)” in the Pages/Posts menu? Adding a title should resolve the error in the User Journeys report right away.

Viewing 3 replies - 1 through 3 (of 3 total)

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