Can’t Access URL

  • Resolved nearportland

    (@nearportland)


    5 days, 7 hours ago

    I just turned OFF the redirection in RankMath. I’m technically a paid user. But I can’t get to file a bug on the URL here

    https://rankmath.com/support/

    I get an error that says “Couldn’t load messages / Tap To Retry”

    I’m trying to make sure that Rank Math isnt’ interfering with my ability to hit an endpoint that uses basic auth. This works for SOME of my sites, but none of my rankmath sites.

    /vstats is the end point for using AWSTATS. and Yes, it has basic auth.

    Thanks

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Rakibuzzaman Siam

    (@rakibuzzamansiam1)

    4 days, 23 hours ago

    Hello @nearportland,

    Thank you for contacting us, and we apologize for any inconvenience this may have caused.

    We have checked the page URL you shared and can confirm that it is returning a 404 error.

    Could you please confirm if this endpoint returns the 404 error only when the Rank Math plugin is enabled? If that is the case, please email us directly at support@rankmath.com so our developers can investigate the issue further.

    We look forward to assisting you.

    Plugin Support Miguel

    (@miguelrm)

    1 day, 17 hours ago

    Hello @nearportland,

    Since we didn’t hear back from you we are going to close this thread. Feel free to re-open it to provide additional information.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

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