CAPTCHA EXPIRED

  • Resolved vygon

    (@vygon)


    3 weeks ago

    Hello,

    We keep getting an error occuring when trying to login stating “CAPTCHA EXPIRED: The CAPTCHA verification for this login attempt has expired. Please try again.”
    Refreshing the page can sometimes allow a login, but this usually triggers an email with a login link, however the email link says it has timed out too.

    I’ve gone through the forum for similar issues and tried a few of the recommended actions, but the error still occurs. I’ve had to disable the Login CAPTCHA for now.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support wfpeter

    (@wfpeter)

    2 weeks, 6 days ago

    Hi @vygon, thanks for your detailed message.

    We’re currently investigating a possible link between reCAPTCHA and LiteSpeed Cache that wasn’t present until recently and only affects a handful of customers. Are you using LiteSpeed Cache at all?

    If so, a good test is to disable it and see if the “CAPTCHA EXPIRED” message stops. Some customers reported success disabling object-cache.php in /wp-content/ too if you need a secondary test. You can rename it temporarily to object-cache.php.off via FTP or your host’s file manager and remove .off when you’re done testing.

    Let us know how you get on,
    Peter.

    Thread Starter vygon

    (@vygon)

    2 weeks, 6 days ago

    Hello,

    Yes, we are using LiteSpeed Cache.

    I’ve done the object-cache.php test you’ve suggested and I was able to login once I’d renamed the file. Reverting the file name also brought back the error.

    Plugin Support wfpeter

    (@wfpeter)

    2 weeks, 5 days ago

    Thanks for the update @vygon.

    Your experience seems to reflect other feedback we’re seeing about the object caching feature in LiteSpeed Cache being the cause of the “CAPTCHA EXPIRED” message.

    We think this was introduced in version 7.8.0, and 7.8.0.1 fixed an issue for failed connections, but likely didn’t fix this.

    If you want to report the issue on their support forum, it may help get a resolution more quickly. Looking ourselves right now, it appears that there are other issues with transients in the object cache being reported. The fix for those forum posts will probably fix the problem with our plugin too.

    Thanks again,
    Peter.

    Thread Starter vygon

    (@vygon)

    2 weeks, 5 days ago

    I’ll do that, thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

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