Sites are all loading very slowly

  • Resolved sieverscreative

    (@sieverscreative)


    1 month, 3 weeks ago

    All of our websites that have Cleantalk enabled are loading very slowly. This started recently and our server support staff notified us it was an issue with the Cleantalk plugin. I found another thread where an agency had a similiar issue and they were provided with a patched version “6.74.99-fix” and I installed it on hundreds of sites, but it has not resolved our issue. When I deactivate the Cleantalk plugin, the sites load immediately. This may be ip specific. If I disconnect my phone from the wifi and load the sites, they load quickly. This has become an issue for our entire staff that is trying to work on these sites from the studio. Please advise. Thanks!

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Support eugenecleantalk

    (@eugenecleantalk)

    1 month, 3 weeks ago

    Hello sieverscreative,

    Could you please provide a few IP addresses from which the sites were accessed and where there were issues with loading speed? We’ll check the log.

    Thread Starter sieverscreative

    (@sieverscreative)

    1 month, 3 weeks ago

    I appreciate you looking into this for us. The ip address at our office is 206.230.107.87. An example of one of the sites that we have had recent issues with is petperimeters.com. When the issue begins, it happens across all of the sites that we manage and becomes an issue for our entire staff. Deactivating Cleantalk resolves the issue immediately. We have fast, reliable internet access. It seems to become an issue when I am running through multiple sites performing software updates.

    Plugin Support eugenecleantalk

    (@eugenecleantalk)

    1 month, 3 weeks ago

    Thank you. We’ll look into this on our end.

    Could you please confirm whether there are currently any performance issues on the sites where the plugin is activated?

    Plugin Support amagsumov

    (@amagsumov)

    1 month, 3 weeks ago

    Hello @sieverscreative,

    We’ve fixed the issue. All the necessary changes will be included in our next stable release.

    In the meantime, please reinstall the plugin using the following steps:

    Download link:

    Here’s a step-by-step guide:

    • Go to your WordPress Administrator Dashboard and navigate to Plugins.
    • Locate the “Anti-Spam by CleanTalk” plugin and click Deactivate.
    • After the page automatically refreshes, find the “Anti-Spam by CleanTalk” plugin again and click Delete. Confirm the deletion by clicking “Yes, delete these files”.
    • Download the plugin archive from the provided link above.
    • Navigate to Plugins → Add New → Upload Plugin.
    • Choose the downloaded archive file and click Install Now.

    We would be happy to receive feedback from you.

    Thank you.

    Thread Starter sieverscreative

    (@sieverscreative)

    1 month, 3 weeks ago

    Hello. Is this the same patch “Version 6.74.99-fix” that I had installed on all of our sites prior to starting this ticket? I had referrenced it in my innitial request.

    I am maintaining approximately 300 sites right now and manually deactivating, removing, and replacing this plugin on every site is a very time consuming process. With this process, I am unable to pull Cleantalk’s access key at installation so I also need to go find it for every client in our Cleantalk’s dashboard. I went through this last week and it took numerous hours I really didn’t have. Do we have any idea when a patch will be provided that I could automatically update to?

    Plugin Support amagsumov

    (@amagsumov)

    1 month, 3 weeks ago

    No, this is the fifferent fix. We are planning to release a new version with this fix included tomorrow.

    Thank you.

    Thread Starter sieverscreative

    (@sieverscreative)

    1 month, 3 weeks ago

    Thank you for the clarification. I am going to try to hold off until tomorrow so that I am able to push the update across all of the sites. This will save me a significant amount of time. Thanks!

    imaginemonkey

    (@imaginemonkey)

    1 month, 3 weeks ago

    Is this related to your Javascript file named ct-bot-detector-wrapper taking forver to load? If so, will this be updated in your new release? It’s causing our site to load very slowly.

    Plugin Support amagsumov

    (@amagsumov)

    1 month, 3 weeks ago

    Hello @imaginemonkey,

    Yes, the issue is related to the ct-bot-detector-wrapper script. We’ve released a fix related to this issue. Please install it from the link below: https://github.com/CleanTalk/wordpress-antispam/releases/download/fix-version/cleantalk-spam-protect.zip

    This fix will be included in the new version 6.75 that we are planning to release in 2 days.

    Thank you.

    Plugin Support amagsumov

    (@amagsumov)

    1 month, 3 weeks ago

    Hello @sieverscreative, @imaginemonkey

    Today, we released a new 6.75 version that contain the fix related this issue. Please follow this guide to update the plugin: https://cleantalk.org/help/update-wordpress

    Thank you.

    Thread Starter sieverscreative

    (@sieverscreative)

    1 month, 3 weeks ago

    Thank you for your support and for giving us the heads up. We appreciate you.

    Plugin Support amagsumov

    (@amagsumov)

    1 month, 3 weeks ago

    Thank you for your kind words.

    We will be pleased if you share your opinion about our service on the WordPress forum:
    https://wordpress.org/support/plugin/cleantalk-spam-protect/reviews/

Viewing 12 replies - 1 through 12 (of 12 total)

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