Bad mobile display

  • divinebox

    (@divinebox)


    2 months, 2 weeks ago

    Hello,

    I have long product titles (≈ 50 caracters) and in mobile, the display of the emails are bad (5 caracters in one line max, total title on 17 lines…)

    I would like to edit the table to have :
    – 1st column : image + title (at once)
    – 2nd column : Quantity
    – 3rd column : Price
    – no subtotal

    Is there a hook to do that ? If no, can you tell what the template is ? I have searched but not found…

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support priyankajagtap

    (@priyankajagtap)

    2 months, 1 week ago

    Hi @divinebox ,

    First of all, sorry for the delay in response.

    Could you please share the product URL from your site so that we can create an abandoned cart and review how the reminder email appears on mobile once it is received?

    We will also try to replicate the same product setup on our staging environment to reproduce the issue. Once we are able to reproduce it, we will work on fixing it accordingly.

    Regarding your requirement to modify the table layout (combining image + title, adjusting columns, and removing subtotal), we will review this along with the issue and see if there is a possible workaround or customization we can suggest.

    Looking forward to your response.

    Thread Starter divinebox

    (@divinebox)

    2 months ago

    Hello, example here : https://divinebox.fr/boutique/alexion-aiguebelle/

    Plugin Support priyankajagtap

    (@priyankajagtap)

    2 months ago

    Hi @divinebox,

    Thank you for sharing your product URL.

    I’ve abandoned a cart on your site as a guest user using the email address priyanka@tychesoftwares.com. I’ll check the mentioned issue once I receive the reminder email notification for this cart and will update you with the results shortly.

Viewing 3 replies - 1 through 3 (of 3 total)

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